Hi, I am a relative noob with WordPress, but still wanted to get my site properly backed up, before trying anything fancy. I have seen and tried many back-up service plugins for WordPress, and I could get none of them to work.
The team from iControlWP were the first (and the only one) that really tried to help me get my back-up up and running. And after I had the fiftheenth or so failure to get it working, I came back to them.
They found out that my provider was blacklisting all external services and helped me get it up and running in one night.
Prices are quite reasonable, even for my simple site! I am very pleased with their service and ultra-fast support!